Shipping and return policy
We ship fabrics to various countries around the world. We have negotiated favourable agreements with major courier and shipping companies. Shipping cost to different countries vary based on weight, volume, shipping method selected and the destination country.
When you place an order online, our software will estimate the cost for you prior to submitting the order. If the actual shipping cost is significantly different from the estimation, we will adjust it for you before charging your order.
The shipping cost DOES NOT include, duties and/or custom fees imposed by the destination country.
We accept Visa and Master Card.
All prices shown are in U.S. dollar
International Economy: International Economy orders require 24-36 hours processing time before being queued for shipment.
International Priority: International Priority orders must be placed before 2 pm (ET) to be processed and shipped on the same day. Any order placed after 2 pm (ET) will be processed the next business day.
Please note, shipments to international addresses are generally subject to Custom Duties, taxes (such as VAT), and other charges, as determined by the local jurisdiction. Customers will be responsible for paying local sales taxes, duties or other fees.
If an order is refused or returned to GoSpandex Inc, due to inaccurate information or incorrect address or because it was declined or undeliverable, GoSpandex Inc. reserves the right to retain the original shipping fee, and also the costs incurred related to the shipment being returned.
Purchases made at www.gospandex.com are eligible for a refund within 5 days from the day you receive the package. Please contact our Customer Service department by email at firstname.lastname@example.org to request a Return Merchandise Authorization (RMA) number, in order to get the authorization for the return.
Please allow 10 - 14 business days for the processing of your refund and for the funds to appear back on the credit card.
Please note, refunds will be issued on the same credit card used for the original purchase.
If you return a product to GoSpandex Inc. you will assume all return charges.
GoSpandex reserves the right to refuse shipments to certain countries where prohibited by law.
In the case that an incorrect or damaged fabric is shipped, only the fabric cost will be refundable excluding all shipping expenses, duties and/or taxes.
Note: Prior authorization is required for any return and the product must be returned in original condition. We will not accept any returns or exchange if fabric is:
- - Damaged, cut or altered.
- - Fabrics less than 3 yards.
- - Clearance & final sale items.
- - Swatches are not eligible for a return, refund or exchange.
Please Note: We are unable to issue any refunds after 5 days from the date you received the order.
- - For all returns or exchanges, customers are responsible for all duties, taxes & shipping costs.
- - For all returns or exchanges, GoSpandex will charge a 25% of the value of the returned merchandise for restocking.
****** Shipping and Handling costs are not refundable ******